Quality Improvement Supervisor Vacancy
Job Description
Job Title:
Quality Improvement Supervisor
Responsible to:
Quality Assurance Manager
Reporting positions:
None
Location:
Rotherham
Shift Pattern:
Days (Monday-Friday)
Main Areas of Responsibility
- Act as a key point of contact for customer quality issues, ensuring clear, professional and timely communication throughout the complaint lifecycle.
- Support and attend customer visits relating to quality concerns, complaints, and performance reviews, representing the business in a confident and professional manner.
- Drive the prevention of repeat issues by ensuring that findings from complaints and investigations are embedded into procedures, specifications, and operational controls.
- Challenge and influence cross-functional teams including Production, Engineering and Quality to ensure corrective and preventive actions are implemented effectively, within agreed timescales.
- Ensure clear communication between Quality Control, Production, and Engineering during periods of deputisation, with risks identified and escalated where necessary.
- Work closely with the QA Manager to coordinate and drive the progression of all customer complaints, ensuring robust investigation, effective root cause analysis and timely closure.
- Work closely with the QC Manager to identify any issues in production and collate data to provide to Production for root cause identification.
- Verify that corrective actions have been fully implemented, are effective, and are consistently applied when products enter or return to production.
- Ensure all actions are evidence-based, measurable, and aligned to site quality standards, customer requirements, and regulatory expectations.
- Maintain accurate and audit-ready documentation for customer complaints, corrective actions, and verification activities.
- Work closely with Quality Assurance and Quality Control teams to ensure investigation outcomes are translated into effective operational controls.
- Support continuous improvement initiatives focused on reducing complaint levels, improving right-first-time performance, and strengthening quality systems.
- Provide operational support to the Quality Control function as required, ensuring continuity of inspection and product release activities.
- Act as deputy for the Quality Control Manager during periods of absence or increased workload, supporting prioritisation of activities and ensuring critical quality controls are maintained.
- Undertake project work consistent with the role, including supporting audits, corrective action programmes and improvement activities.
- Any other reasonable duties as requested within the scope of the role.
Person Specification
- Excellent communication skills at all levels internally & externally, especially customer-facing.
- Training in root cause analysis or continuous improvement experience desirable.
- Working knowledge of root cause analysis and corrective action methodologies.
- Strong understanding of QA & QC within a manufacturing environment, ideally glass or packaging.
- Experience of coordinating or supporting customer complaint processes.
- Ability to challenge and influence cross-functional teams and drive actions to completion.
- Strong organisational skills with the ability to manage multiple priorities.
- Ability to maintain structured, accurate and audit-ready records and documentation.
- Experience working within recognised quality management systems such as BRCGS or equivalent.
- Relevant quality or manufacturing experience preferred.